Patient Counsellor/ CRM for Skin clinic at Weekday AI

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

450000.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Counselling, Customer Relationship Management (CRM), MS Office, English Communication, Interpersonal Skills, Relationship Building, Presentation Skills, Time Management, Multitasking, Organizational Skills

Industry

technology;Information and Internet

Description

This role is for one of Weekday’s clients Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA) Min Experience: 1+ years Location: Noida , Delhi , India JobType: full-time We are looking for a compassionate, customer-focused, and result-oriented Patient Counsellor / CRM to join our skin and aesthetic clinic. The ideal candidate should have prior experience working in a skin, dermatology, or aesthetic clinic and possess excellent patient counselling skills. In this role, you will guide patients through various skin, hair, and laser treatment options, address their concerns, and ensure they have a smooth and satisfying treatment journey. As the primary point of contact for patients, you will build trust, provide accurate information about treatment procedures, coordinate appointments, and maintain long-term relationships through effective customer relationship management. Strong communication skills, empathy, and the ability to understand patient needs are essential for success in this role. Key Responsibilities Counsel patients regarding skin, hair, and laser treatments by understanding their concerns and recommending suitable treatment plans as advised by the doctors. Explain treatment procedures, expected outcomes, benefits, timelines, pricing, and post-treatment care in a clear and professional manner. Build strong relationships with patients to enhance their overall clinic experience and improve patient satisfaction. Handle patient queries, concerns, and objections with empathy and confidence while maintaining a high standard of customer service. Coordinate with dermatologists, therapists, and clinic staff to ensure seamless patient consultation and treatment scheduling. Manage patient appointments, follow-ups, reminders, and treatment progress through the CRM system. Maintain accurate patient records, consultation details, treatment history, and follow-up notes. Encourage treatment conversions by helping patients understand the value and benefits of recommended procedures. Follow up with prospective and existing patients regarding consultations, ongoing treatments, and repeat visits. Ensure timely resolution of patient complaints while maintaining professionalism and confidentiality. Prepare daily reports, maintain documentation, and update patient information using MS Office applications. Support front office and clinic operations whenever required to ensure efficient patient flow. Required SkillsMust-Have Skills Patient Counselling Customer Relationship Management (CRM) MS Office (Word, Excel, Outlook, PowerPoint) Good-to-Have Skills Excellent English communication skills (spoken and written) Strong interpersonal and relationship-building abilities Empathetic approach with a patient-first mindset Good presentation and convincing skills Ability to multitask and manage multiple patient interactions efficiently Strong organizational and time management skills Preferred Qualifications Bachelor's degree in any discipline. 1–4 years of experience as a Patient Counsellor, CRM Executive, or Clinic Coordinator in a skin, dermatology, cosmetic, or aesthetic clinic. Familiarity with skin, hair, laser, and aesthetic treatments will be preferred. Experience using CRM software and maintaining patient databases is an added advantage.

Responsibilities

Counsel patients on skin, hair, and laser treatments while managing their journey from consultation to post-treatment care. Coordinate with medical staff and utilize CRM systems to manage appointments and maintain accurate patient records.