OVERVIEW OF BETTER2KNOW

Better2Know is a global leader in sexual health testing and wellness services, committed to making healthcare accessible, reliable, and discreet for everyone. With a focus on excellence, we provide high-quality diagnostic solutions through a trusted network of clinics, skilled professionals, and advanced laboratories. Our mission is to empower individuals to take control of their health in a compassionate and inclusive environment. By joining our team, you will play an essential role in improving lives—helping patients feel supported, informed, and respected. Be a part of Better2Know and make a meaningful impact on global health and patient well-being every day.

JOB DESCRIPTION

· Provide prompt, compassionate, and accurate responses to all patient and partner inquiries across email, webchat, and other channels, ensuring a consistent five-star service experience.
· Accurately report test results to patients in a timely manner, coordinating effectively with laboratories and doctors, and ensuring clear, supportive communication.
· Fulfilling patient and partner orders for testing kits and stock items promptly and accurately.
· Understand customer needs by listening/ reading attentively, answering questions, and offering solutions that align with our services. Build positive relationships to earn customer trust and respond to all patient queries to a five-star standard.
· Maintain accurate and up-to-date information in systems, verifying data against other sources.
· Proactively address and resolve first line complaints, gathering feedback to continually enhance service quality.
· Stay informed on healthcare developments and company updates relevant to patient care and service.
· Contribute to team and company projects, as assigned, to support overall business goals.

ABOUT THIS JOB DESCRIPTION

Better2Know is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential information about the scope of the position and is not intended to be exhaustive. Responsibilities, hours of work, place of work and tasks may be subject to change based on organisational needs.
This document is not a contract of employment.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Kirkby Lonsdale: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you available to work week ends?

Experience:

• Customer service: 2 years (preferred)

Licence/Certification:

• Driving Licence and Car (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

Please refer the Job description for details