JOB DESCRIPTION: The job of the Patient Encounter Specialist is to greet patients and welcome them into the office, schedule appointments by phone and schedule follow up appointments in a face to face setting.

QUALIFICATIONS:

• Must have at least a High School Diploma or G.E.D.
• Working knowledge of how a medical office runs.
• At least one year of experience working in the medical field would be preferred but not required.
• CPR Certified preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and responsibilities of the office assistant are:

• Register new patients.
• Collect co-payments or balances on out-standing accounts.
• Input insurance information
• Scan a photo id and insurance card(s).
• Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
• Check patients out.
• Answer all phone calls that come into your line.
• Make follow up appointments per the provider’s instructions.
• Help the provider in any way he/she might ask of you.
• Be ready to type letters or send faxes for the provider or nurse if asked.
• If in an office that uses paper charts, you will be required to help file charts and pull them for the next day.
• Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person.
• Send the task to the correct person that it should be sent to.
• Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments.
• If you have to file charts, make sure the provider has finished all charting before you file the chart away.