Patient Engagement and Retention Specialist

at  LASIK MD

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PATIENT ENGAGEMENT & RETENTION SPECIALIST / CLINICAL COUNSELOR | Vancouver
Working for LASIK MD (a partner of Vision Group) is to help improve people’s eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
The wage range for this role is $21.73 - 24.69/hr.

• You present treatment options to prospective patients.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
• You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.