Patient Engagement Coordinator at Midwest Express Clinic

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

65000.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Engagement, Journey Mapping, Process Improvement, Data Analysis, Python, Excel, Google Sheets, EMR/EHR Systems, Reporting, Automation Tools, Communication Workflows, Problem Solving, Interpersonal Skills, Project Management, Technical Workflows, Analytical Thinking

Industry

Hospitals and Health Care

Description

About the Role Midwest Express Clinic is seeking a Patient Engagement Coordinator to support and enhance the patient experience across our growing network of clinics. This role will help execute initiatives designed to improve how patients interact with Midwest Express Clinic across all touchpoints — from scheduling and communication to follow-up and ongoing engagement. This is an ideal opportunity for someone early in their career who is curious, analytical, technically minded, and excited to build and improve processes. We are looking for someone who enjoys solving problems, learning new tools, and using data and technology to improve experiences. This role will work cross-functionally with Operations, Clinical, IT, Marketing, and Leadership teams. Key Responsibilities Patient Engagement & Communication Support patient engagement initiatives across the patient journey (pre-visit, in-clinic, and post-visit) Assist with patient outreach and communication workflows Help improve communication consistency and reduce friction in the patient experience Support service recovery efforts and patient feedback processes Journey Mapping & Process Improvement Assist in documenting patient workflows and identifying opportunities for improvement Help develop scripts, communication templates, and process documentation Observe operational workflows and recommend practical enhancements Support implementation of patient experience initiatives across clinic locations Technology & Systems Support Help manage and optimize patient communication workflows and engagement tools Assist with reporting, dashboards, and data tracking Partner with teams to identify automation opportunities and reduce manual processes Support testing and implementation of workflow improvements and new systems Analytics & Reporting Track patient engagement metrics and identify trends Pull and analyze data to support decision-making Assist with developing reports and presentations for leadership What We’re Looking For Experience Bachelor's degree in Business, Healthcare Administration, Marketing, Analytics, Information Systems, or related field preferred 0–3 years of experience in healthcare, operations, analytics, customer experience, or similar roles Internship or project experience welcomed Technical Skills Strong comfort with technology and ability to learn new systems quickly Basic understanding of Python, coding, automation tools, or technical workflows preferred Experience with Excel/Google Sheets required Experience with reporting tools, dashboards, or data analysis preferred Familiarity with EMR/EHR systems or healthcare technology a plus Capabilities Curious and eager to learn Strong analytical and problem-solving skills Organized with attention to detail Comfortable working in a fast-paced environment Strong communication and interpersonal skills Ability to balance multiple projects and priorities Process improvement mindset What This Role Is Not Not a traditional patient service representative role Not purely administrative Not purely technical or development-focused

Responsibilities

The role focuses on enhancing the patient experience by optimizing communication workflows and documenting patient journeys. It involves tracking engagement metrics and partnering with cross-functional teams to implement process improvements and automation.