Patient Enrollment Coordinator at Beckley Clinical

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

22.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient intake, Customer service, Medical office support, Insurance verification, Prior authorization, EHR systems, Scheduling, Communication, Problem-solving, Care coordination, Medical terminology, Patient engagement, HIPAA compliance, Data entry, Behavioral health

Industry

Mental Health Care

Description

At Beckley Clinical we combine cutting-edge pharmacologic interventions with comprehensive wraparound care to maximize outcomes. Our approach integrates medication, psychotherapy, and lifestyle supports and interventions for lasting remission and improved quality of life. As a Patient Enrollment Coordinator, you serve as a dedicated advocate and support resource for patients throughout their entire care journey. From initial enrollment through ongoing treatment, provide comprehensive patient support via phone, email, and text messaging. You will guide patients through every step of their experience — from eligibility and intake to appointment coordination, care transitions, and continued engagement — ensuring patients feel supported, informed, and empowered at every touchpoint. \n Responsibilities Serve as the first point of contact for prospective patients via phone, email, text, or web form Conduct initial screenings to determine patient eligibility for Beckley Clinical’s behavioral health and wellness services Guide patients through the complete enrollment process, from initial inquiry to first appointment Collect, verify, and input patient demographic, medical, and insurance details into the EHR system Coordinate insurance verification and authorizations with payers Schedule virtual consultations, treatments, follow-up appointments, and care transitions Provide proactive outreach to patients between appointments via phone, email, and text to ensure continuity of care Send appointment reminders, pre-visit instructions, and post-visit follow-up communications Assist patients with rescheduling, cancellations, and care plan adjustments as needed Coordinate referrals to specialists or additional services within Beckley Clinical's network Support medication management scheduling and pharmacy coordination when applicable Clearly explain patient policies, consent forms, and financial responsibilities (insurance, copay, self-pay). Maintain HIPAA-compliant records and uphold Beckley Clinical's quality standards across all patient interactions Document all patient communications and care coordination activities in EHR system Monitor patient engagement and identify opportunities for re-engagement or additional support Participate in continuous improvement projects to optimize patient experience in virtual care model Collaborate with clinical and administrative teams to ensure seamless patient care delivery Qualifications Education: High school diploma or equivalent required Associate’s degree or coursework in healthcare administration, medical billing, or related field preferred Experience: 1–2 years of experience in patient intake, customer service, or medical office support (remote healthcare experience preferred) Familiarity with insurance verification and prior authorization processes Experience in behavioral health or wellness clinic settings is a plus Background in patient retention and engagement strategies preferred Skills: Exceptional communication skills across multiple channels (phone, video, email, text messaging) with empathy and clarity Ability to build and maintain long-term trust and rapport with patients in a remote environment Strong problem-solving skills to address patient barriers and care coordination challenges Excellent organizational skills and attention to detail for managing ongoing patient relationships Proficiency with electronic health record (EHR), scheduling systems, and patient communication platforms Knowledge of medical terminology, insurance concepts, and care coordination principles Self-starter with ability to work independently while maintaining consistent patient engagement Experience with patient outreach tools and multi-channel communication strategies Must live in or near San Antonio, as you will be required to be onsite of our San Antonio clinic \n $18 - $22 an hour \n

Responsibilities

The Patient Enrollment Coordinator serves as the primary point of contact for prospective patients, managing the intake process from initial inquiry to appointment scheduling. They are responsible for verifying insurance, maintaining accurate EHR records, and providing ongoing support to ensure continuity of care.