OUR STORY

Flagler Health is at the forefront of leveraging technology to revolutionise healthcare delivery. We support physicians by identifying optimal treatment plans, enhancing patient outcomes, and streamlining access to advanced monitoring services, beginning with Remote Therapeutic Monitoring (RTM) and Chronic Care Management (CCM). Our mission is to innovate patient care through technology, improving both the quality and efficiency of healthcare services across the country.

• Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence
• Complete 40+ patient enrollments per week (baseline subject to adjustment after 2 months)
• Place and document 100+ call attempts weekly, with at least 3 attempts per patient in weeks 1, 3, and 5
• Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement
• Text patients before calling to increase contact rates and schedule calls at patient-preferred times
• Maintain clear and accurate records in the portal, including best times to call, verbal consents, HIPAA contacts, and scheduling notes
• Schedule 15-minute Welcome Calls with assigned Care Counselors within 2 business days of enrollment, ensuring no double booking
• Review patient eligibility (diagnosis, payer type, provider) and complete chart prep in advance of calls
• Escalate clinical questions or concerns appropriately to the patient’s provider or care team

Key Performance Indicators (KPIs):

• 40+ enrollments/week
• Call Completion Rate 75%
• Consent Capture = 100%
• Documentation Accuracy (Declinations, Notes) = 100%
• Audit Score 95%