Patient Experience Advocate, Patient Experience, FT, 2P-10:30P at Baptist Health South Florida

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

24.53

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Advocacy, Conflict Management, Problem Solving, Communication Skills, Interpersonal Skills, Data Analysis, Empathy, Critical Thinking, Organization, Professional Demeanor, Collaboration, Documentation, Process Improvement, Confidentiality, Customer Service, Bilingual

Industry

Hospitals and Health Care

Description

Description: Responsible for building trusting relationships with patient/families. Manages patient/family compliments, complaints & concerns. Is a facilitator between patient/family, administration, staff, and physicians. Responsible for the collaboration with stakeholders across the organization to work towards an appropriate resolution. Servers as a link for process improvement through investigation findings. Provides professional and empathetic advocacy for patients/families. Accountable for accurate/detailed documentation. Investigates, provides feedback to appropriate leadership and ensures complex issues are resolved within established time frames. Responsible for communicating with all parties involved keeping patients/families informed. Projects a positive and helpful demeanor while advocating on behalf of the patient. Responsible for maintaining patient/family confidentiality. Presents and communicates with all levels of the organization. Navigate seamlessly between departments and divisions. Requires a self-directed individual with the ability to exercise independent critical/strategic judgment & thinking, and master problem-solving skills. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers. Estimated pay range for this position is $18.87 - $24.53 / hour depending on experience. Qualifications: Degrees: High School,Cert,GED,Trn,Exper. Additional Qualifications: Must be self-directed with strong conflict-management and problem-solving skills. Requires a critical thinker who is able to work with minimal supervision. Professional demeanor, service, goal and detail-oriented, organized and compassionate. Excellent interpersonal and communication skills. Fully proficient in computer applications used in day-to-day functions. Ability to extract data and discover patterns in data sets. Preferred: Patient/Guest relations or social work background. Bilingual English/Spanish preferred. Minimum Required Experience: 3 Years

Responsibilities

The Patient Experience Advocate is responsible for building trusting relationships with patients and families, managing their compliments, complaints, and concerns. They facilitate communication between patients, families, administration, staff, and physicians to ensure appropriate resolutions and process improvements.