HEALTHY OUTCOMES START WITH POSITIVE PATIENT EXPERIENCES.

Are you passionate about making a difference to patient experience? Sodexo Health and Care is seeking a Patient Experience Ambassador to act as a vital link between our service teams, clinical staff, and patients. This role is crucial in capturing patient feedback, identifying service improvement opportunities, and ensuring continuous enhancement of our soft service provisions, including patient dining, cleaning, and portering.
This position requires flexibility and the ability to travel between Colchester Hospital, Ipswich Hospital, and various community sites. The successful candidate will need to manage their time effectively to ensure a consistent presence across all locations, addressing patient needs and liaising with multiple teams.
You will play an important role in brightening the day of those in patient care and making a positive impact in their daily lives. You will have responsibility for ensuring that a patient’s experience of the services we provide is as positive as can be, increasing engagement with patients and clinical staff.
This is an exciting brand-new role which you can really make your own! It would suit someone with a healthcare background and excellent communication skills; you must have the confidence and skills to liaise on wards with patients and clinical staff at all levels.
This is a great opportunity to join a world leading food and facilities management company which can offer unrivalled opportunities for career progression. At Sodexo, we believe in enhancing the quality of life for our patients, clients, and employees. As a Patient Experience Ambassador, you will play a key role in shaping patient satisfaction and ensuring the highest standards of service delivery. If you have a passion for making a positive impact in a healthcare setting, we would love to hear from you!
Join us and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

WHAT YOU’LL DO:

• Engage with patients, visitors, and clinical teams to collect feedback on their experience of our services.
• Identify areas for improvement and collaborate with service leads to implement solutions.
• Utilize digital platforms to record and analyse feedback data, producing reports on trends and recommendations.
• Maintain confidentiality and handle patient interactions with empathy and professionalism.
• Work closely with operational teams, Business Directors, and Trust representatives to align service improvements with stakeholder expectations.
• Contribute to enhancing hospital service ratings, such as CQC assessments and Hospital PLACE scores.
• Promote a positive Sodexo image, acting as the ‘voice of the patient’ within the organization.
  For a full list of responsibilities please view the attached job description

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Great sites to work on
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company