Start Date
Immediate
Expiry Date
18 Oct, 25
Salary
0.0
Posted On
20 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
State Laws, Customer Service, Ged, Color, Discrimination, Classification, Equal Pay Act, Medical Terminology, Federal Law, Disabilities
Industry
Hospital/Health Care
ABOUT TELEMED2U
At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.
PATIENT ENGAGEMENT & EXPERIENCE
Company: TeleMed2U
Location: Austin, TX or Remote
Reports To: Operations Manager
Direct Report(s): N/A
Classification: Regular Full-Time, Non-Exempt
QUALIFICATIONS
o Able to manage real-time messages professionally
o Care Coordinator I:
§ Prior experience in patient engagement, healthcare communication, or customer service in a medical setting preferred
§ Previous experience utilizing an EMR/EHR a plus
§ Telemedicine experience a plus
o Care Coordinator II:
§ Care Coordinator I requirements
§ Minimum 12 months experience at TeleMed2U or equivalent
§ Proficient on all areas of the EMR/EHR and can navigate seamlessly and complete most if not all functions
§ Demonstrates cross functional aptitude across most areas of the division
o Care Coordinator III:
§ Care Coordinator I & II requirements
§ Minimum 24 months of experience at TeleMed2U or equivalent
§ Expert in all systems, tools, and EMR/EHR functionality, as applicable
o High school diploma or GED required
PHYSICAL REQUIREMENTS
ABOUT THE ROLE
The Care Coordinator for Patient Engagement & Experience focuses on ensuring seamless virtual visit experiences, collecting and responding to patient feedback, and supporting effective communication before and after visits. This role is essential to fostering patient satisfaction and promoting a consistent, supportive experience across all touchpoints.
KEY RESPONSIBILITIES
o Other duties as assigned
o All Care Coordinator I responsibilities
o Serve as a liaison for training new team members
o Assist with problem solving and resolving patient concerns
o All Care Coordinator I & II responsibilities
o Leads and is accountable for new team member training and development for 30-, 60-, & 90-day expectations
o Support Clinical Operations Managers and Directors in various responsibilities
o Serves as a team lead to disseminate updates on a routine basis.
o Foster overall team productivity
o Set team goals for daily, weekly, & monthly objectives