About the job

Most people who reach biio. have spent years being passed between providers, retelling their story to clinicians who each saw a fragment. By the time they arrive, they're tired and unsure this will be any different. In Perth, you're part of the team that starts to change that — and the operations hub that keeps care moving across Australia.

About biio.

biio. cares for people with complex invisible illness — conditions that cross body systems and that fragmented healthcare handles poorly. We bring several disciplines into one coordinated service so a patient is understood once, rather than pieced together across appointments.In two years we've cared for more than 4,500 people across more than 18,000 consults and grown to a team of more than 50. Perth is where biio. began and remains our national operations hub, supporting patients and clinicians across Australia alongside our Melbourne clinic, with Sydney opening next.

The role

The role has real breadth — equal parts patient experience, coordination and operations. You'll work directly with patients and clinicians in Subiaco while also helping run the systems behind care delivered across the country.

• Day to day you'll:be a first point of contact for patients, by phone, email and in person
• coordinate appointments and the logistics around them, including the last-minute changes symptoms force
• help patients navigate multidisciplinary care, diagnostic pathways and what happens next
• keep clinicians supported so their time stays with patients
• solve the operational problems that sit between patients, clinicians, locations and services
• work closely with our national operations team to keep systems, communication and patient flow running well across Australia
• contribute to improving the processes behind a growing multidisciplinary healthcare service