Full job description

About the Role

At Riverview Santé Hospital, we are committed to creating a welcoming, efficient, and patient focused healthcare experience. We are looking for a Patient Experience Coordinator who can help improve how patients and families interact with our services. You will work closely with clinical teams, administrative staff, and hospital leadership to identify opportunities for improvement and ensure patient feedback is translated into meaningful action.

Why Work With Us?

The Environment: Our Brossard facility provides a professional and collaborative healthcare environment where patient service and teamwork are highly valued.

Patient Focus: You will have a direct opportunity to improve the experience of patients and families throughout their care journey.

Professional Growth: We support employees who want to strengthen their healthcare administration, communication, and service improvement skills.

Team Culture: Work alongside clinical and administrative professionals who value respectful communication, accountability, and continuous improvement.

Key Responsibilities:

Patient Support: Assist patients and families with service concerns, questions, and requests while ensuring appropriate follow up.

Experience Improvement: Identify recurring service issues and recommend practical improvements to patient facing processes.

Feedback Management: Collect and organize patient feedback, satisfaction information, and service concerns for review.

Department Coordination: Work with clinical and administrative departments to resolve patient experience issues and improve communication.

Reporting: Prepare routine reports and summaries related to patient feedback, service trends, and improvement initiatives.

Communication: Maintain professional communication with patients, families, staff, and internal stakeholders.

What We Are Looking For?

Experience: 2 to 4 years of relevant experience in patient services, healthcare administration, customer experience, hospital operations, or a related field.

Education: Diploma or degree in healthcare administration, business administration, health services, or a related discipline is preferred.

Communication: Strong written and verbal communication skills with the ability to work effectively with patients and healthcare professionals.

Organization: Excellent organizational skills with the ability to manage multiple requests and priorities.

Technology: Comfortable using Microsoft Office, electronic records systems, and standard administrative software.

Mindset: You are empathetic, organized, solution oriented, and committed to creating a positive patient experience.

Pay: $36,300.00-$67,661.00 per year