Patient Experience Coordinator at Sugarbug Dental & Orthodontics

Oxnard, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

54000.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VIP Concierge Management, Patient Flow Optimization, Data Integrity, Digital Record Management, Brand Ambassadorship, Multi-channel Communication, Emotional Intelligence, Bilingual Proficiency, Dental Software, Administrative Excellence

Industry

Medical Practices

Description

Sugarbug Dental & Orthodontics – Oxnard, CA The Opportunity: Redefining the Patient Journey Are you a high-energy professional with a background in luxury hospitality, boutique healthcare, or VIP concierge services? Do you believe that the "waiting room" should feel like a five-star experience? Sugarbug Dental & Orthodontics is not your typical dental office. For over a decade, we have set the gold standard for pediatric oral health in Ventura County. We are seeking a sophisticated, degree-educated Patient Experience Coordinator who understands that administrative excellence is the backbone of clinical success. If you are a master of first impressions and a champion of organized workflows, we want to help you build a career just minutes from the coast in beautiful Oxnard. Your Mission (Key Responsibilities) VIP Concierge Management: Act as the face of the practice, greeting families with high-level professionalism and warmth. Strategic Patient Flow: Orchestrate the "front-to-back" transition, ensuring clinical staff are optimized and patient wait times are non-existent. Data Integrity & Management: Curate and maintain precise digital patient records and eligibility verification with a "zero-error" mentality. Brand Ambassadorship: Engage with the public and pediatric patients to create a stress-free, premium environment. Communication Hub: Manage multi-channel communications (phone, email, and digital portals) with the poise of a corporate executive. Candidate Profile: What We Are Looking For We are specifically seeking "Type A" professionals who possess: Education: A Bachelor’s Degree in Communications, Psychology, Sociology, or a related field (Highly Preferred). Experience: 2+ years in a high-touch environment (e.g., Luxury Hotels, Private Medical Practices, VIP Concierge, or High-End Retail). Bilingual Proficiency: Professional fluency in English and Spanish is a significant advantage in serving our diverse community. Soft Skills: Exceptional emotional intelligence, the ability to "read a room," and a genuine love for working in a pediatric-focused environment. Technical Savvy: Quick to learn dental software and digital communication tools. Why Join Sugarbug? Compensation: $31,000 – $54,000 annually (commensurate with education and specialized experience). Location: Located in the heart of Oxnard, CA—a short drive from the ocean. Culture: Join an established, growing practice that values professional development and internal promotion. Impact: Be the reason a child feels safe and a parent feels heard.

Responsibilities

Act as the primary face of the practice by managing VIP concierge services and orchestrating efficient patient flow. Maintain precise digital records and handle multi-channel communications to ensure a premium patient experience.