EXPERIENCE:

Job Title: Patient Experience Coordinator
Location: Uplift Aesthetics, Winnipeg, Manitoba (Bridgwater location)
Start Date: January 15, 2024
Job Type: Part-Time (8-hour or 4-hour shifts, Mon-Fri, and every second Saturday)
Salary: $18.00 - $20.00 per hour (dependent on experience)

ABOUT UPLIFT AESTHETICS:

Uplift Aesthetics is a leading medical aesthetics clinic in Winnipeg, Manitoba, dedicated to providing exceptional patient care and transformative aesthetic results. Our team offers a wide range of advanced treatments, and we are committed to creating an inclusive, professional, and welcoming environment for both patients and staff. We’re looking for a passionate and self-motivated Patient Experience Coordinator who will be instrumental in enhancing the patient journey and helping propel our brand forward.

ENHANCING THE PATIENT EXPERIENCE:

• Ensure every patient feels seen, heard, and cared for by providing exceptional customer service, anticipating needs, and exceeding expectations.
• Act as a brand ambassador, actively promoting the clinic’s services and fostering long-term relationships with patients to encourage retention and referrals.
• Support patients with follow-up communications, treatment reminders, and post-care instructions, ensuring they receive the highest level of care.

IDEAL CANDIDATE:

We are looking for a proactive, self-motivated individual who is passionate about delivering an exceptional patient experience and eager to contribute to the growth and success of the clinic. The ideal candidate will have:

• At least 1 year of customer service experience (required).
• Previous experience in a medical or office setting (preferred).
• A solid understanding of the aesthetics industry, including treatments and products, is a significant asset.

SKILLS & ATTRIBUTES:

• Highly self-motivated and proactive, with a strong drive to contribute to the clinic’s success.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to build rapport with patients and work effectively within a team.
• A genuine passion for the aesthetics industry and delivering exceptional service to patients.
• A proactive and innovative mindset, always looking for ways to improve the patient experience and clinic operations.
• Ability to maintain a professional demeanor, while being warm, approachable, and empathetic to patient needs.

ROLE OVERVIEW:

As a Patient Experience Coordinator at Uplift Aesthetics, you will be responsible for ensuring a seamless, positive, and memorable experience for our patients from the moment they walk through the door until they leave. You will play a key role in managing patient communications, scheduling, and assisting our practitioners—all while ensuring that our brand’s values and high standards of care are consistently upheld. This role requires an energetic, proactive, and highly engaged individual who is eager to contribute to the growth and success of our clinic.