Patient Experience Lead at Atlantic Vision Partners

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Duties, Team Supervision, Workflow Management, Hiring, Onboarding, Conflict Resolution, Process Improvement, Policy Development, Customer Service, Emergency Assistance, Routine Testing Assistance, Professionalism

Industry

Hospitals and Health Care

Description

Description What You’ll Do · Perform all front desk duties and completion of all requirements of previous tiers · Supervise and lead a team of Patient Experience Specialists by example. This is a working leadership role · Assign tasks and ensure efficient workflow within the Front Desk. · Participate in the hiring and onboarding of New Patient Experience Specialists. · Assist local Training and Development Leader with onboarding · Act as a first level of contact for escalated patient conflicts. · Assist the Practice/Clinic Manager in process improvement and policy development and implementation. · Highly professional · Excellent Customer Service · Ability to assist technicians in case of emergency with routine testing, such as Visual Fields. AR, etc. What You Bring · At least 3 years as a front desk teammate at AVP or 5 years of experience at an external company with relevant experience · Certified Patient Service Specialist (CPSS) and Certified Healthcare Access Associate (CHAA) · Completion of at least 20 Qualifying AVP Advancement Credits every 24 months. · (MD Shadowing with a sign off. This is to ensure that they understand the clinic flow) · High School diploma or GED, associate degree preferred · Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only) Benefits & Perks We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: · No nights or weekends = work/life balance · Paid uniforms · Paid vacation and holidays (+ two floating holidays) · Tuition reimbursement opportunities · Referral bonus opportunities · Discount on designer eyewear · Paid certified accreditation program

Responsibilities

This role involves performing all front desk duties while leading and supervising a team of Patient Experience Specialists by example in a working leadership capacity. Key duties include assigning tasks, participating in hiring and onboarding, acting as the first point of contact for escalated patient conflicts, and assisting management with process improvement.