QUALIFICATIONS:

• Experience in patient coordination, sales, or customer service (healthcare or aesthetics industry experience is a strong advantage).
• Proven ability to convert leads into paying clients/patients.
• Excellent communication and interpersonal skills, with a natural ability to build trust.
• Organized, proactive, and results-driven.
• Fluency in English; other languages are a plus.

ABOUT THE ROLE:

We are looking for a Patient Experience Lead who will play a key role in both delivering excellent patient care and converting inquiries into loyal patients. From the first inquiry to post-treatment follow-up, you will ensure every individual feels valued, supported, and confident in their decision to proceed with treatments.

KEY RESPONSIBILITIES:

• Respond promptly and professionally to new patient inquiries across all channels (calls, WhatsApp, emails).
• Build trust and rapport with prospective patients, addressing their concerns and guiding them toward the right treatments.
• Convert leads into confirmed bookings by providing accurate information and personalized recommendations.
• Ensure a smooth, welcoming, and positive journey from consultation to treatment and beyond.
• Collaborate with the medical team to ensure treatment plans are clearly communicated and followed through.
• Collect feedback and use insights to improve conversion and retention strategies.
• Train and motivate front-line staff to uphold high standards of service and patient engagement.