Patient Experience Manager at Frontera Healthcare

Junction, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Training, Performance Improvement, Communication, Organizational Skills, Multitasking, Front Office Operations, Revenue Cycle Management, Strategic Planning, Process Improvement, Budgeting, Decision Making, HIPAA Compliance, Value-Based Care, Emergency Preparedness

Industry

Medical Practices

Description

Description About Frontera Frontera is dedicated to delivering compassionate, high-quality care to rural communities. We value teamwork, innovation, and leadership in every aspect of our patient experience. Position Overview As the Patient Experience Manager, you will lead and inspire your front office team, ensuring exceptional patient service and efficient operations. This role will include strategic planning, process improvement, budgeting, and higher-level decision making. This is a hands-on leadership role for experienced healthcare professionals who are passionate about driving positive change and supporting staff development. Key Responsibilities · Leadership & Team Development: Hire, train, and mentor Patient Experience staff, fostering a culture of excellence and collaboration. · Operational Oversight: Manage daily front office operations, conduct audits, and resolve workflow barriers. · Revenue Cycle Management: Collaborate with the billing team to optimize revenue cycle processes and compliance. · Performance Improvement: Analyze front office data, prepare reports, and implement process improvements to maximize efficiency and satisfaction. · Compliance & Quality: Ensure adherence to HIPAA, value-based care, and organizational policies. Work with compliance and referral teams to maintain high standards. · Communication: Lead team meetings, coordinate monthly regional meetings, and facilitate effective information sharing. · Emergency Preparedness: Complete monthly checklists and ensure readiness across all clinics. · Travel: Visit designated clinics and the administrative office as needed. Why Join Frontera? · Impact: Make a meaningful difference in patient care and team success · Growth: Opportunities for advancement and professional development · Support: Collaborative, mission-driven environment · Benefits: Competitive pay, flexible schedules, and comprehensive benefits Requirements Required Qualifications · Education: High school diploma or equivalent · Experience: Minimum 2 years of direct supervisory experience in a healthcare clinic (medical, dental, or behavioral health) · Skills: Proven staff management, training, and performance improvement abilities; strong communication and organizational skills; ability to multitask in a fast-paced environment · Technical: Experience with front office operations and revenue cycle management · Travel: Ability to travel between clinic locations and to the administrative office regularly Preferred Qualifications · Bilingual (English/Spanish) · Experience with NextGen EHR, MS Word, and Excel · CPR certification for Healthcare Professionals Physical & Work Environment Ability to lift/move more than 50 pounds and perform duties requiring full range of body motion. Comfortable working under stressful conditions and irregular hours. Occasional exposure to clinic-related hazards.

Responsibilities

The Patient Experience Manager will lead and inspire the front office team to ensure exceptional patient service and efficient operations, which includes strategic planning, process improvement, and higher-level decision making. Key duties involve staff leadership, managing daily operations, optimizing the revenue cycle, analyzing performance data, and ensuring compliance with policies like HIPAA.