Patient Experience Manager at Frontline Dental Implant Specialists

Hilliard, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Experience, Leadership, Communication, Organization, Problem-Solving, Emotional Intelligence, Conflict Resolution, Dental Scheduling, Insurance Verification, Treatment Coordination, Team Engagement, Operational Excellence, Customer Service, Training, Data Entry, Compliance

Industry

Dentists

Description

Job Details Level: Experienced Job Location: Runion Hilliard - Hilliard, OH 43026 Position Type: Full Time We are seeking a Dental Patient Experience Manager who is passionate about creating exceptional patient journeys from the first phone call to post-treatment follow-up. This role is ideal for a motivated leader who thrives in a fast-paced dental environment and understands that patient experience, team engagement, and operational excellence go hand in hand. As the Patient Experience Manager, you will serve as a key liaison between patients, clinical teams, and leadership, ensuring consistency, warmth, professionalism, and efficiency at every touchpoint. Key Responsibilities Patient Experience & Engagement Oversee the full patient journey to ensure a welcoming, seamless, and high-quality experience. Address patient concerns, feedback, and service recovery with empathy and professionalism. Monitor patient satisfaction, reviews, and feedback trends; implement improvements as needed. Ensure consistent communication standards across phone calls, check-ins, follow-ups, and financial discussions. Front Office Leadership Set clear expectations for customer service, professionalism, and accountability. Assist with hiring, onboarding, and ongoing training of front office staff. Maintain coverage, schedules, and workflow efficiency. Operational & Financial Coordination Support scheduling optimization to maximize patient flow and provider productivity. Oversee insurance verification, treatment plan presentation, and financial coordination processes. Ensure accurate data entry and compliance with office policies and procedures. Partner with clinical and management teams to drive practice performance goals. Culture & Standards Champion a patient-first, team-focused culture aligned with practice values. Lead by example with a positive, solution-oriented mindset. Support compliance with company policies, and operational best practices. Qualifications Minimum 2–3 years of experience in a dental office or healthcare patient-facing leadership role. Strong understanding of dental scheduling, insurance verification, and treatment coordination. Exceptional communication, organization, and problem-solving skills. High emotional intelligence with a calm, professional approach to conflict resolution. Experience with dental practice management software preferred. Bilingual (Spanish/English) a plus, but not required. What We Offer Competitive compensation based on experience Medical, Dental, and Vision Insurance Paid Time Off (PTO) 401(k) with company match Supportive, team-oriented culture focused on excellence and development Why Join Us? We believe that great dentistry starts with a great patient experience. If you are a natural leader who enjoys building relationships, improving systems, and making patients feel truly cared for, we’d love to meet you. 👉 Apply today and help us set the standard for exceptional dental care. Qualifications

Responsibilities

Oversee the full patient journey to ensure a welcoming and high-quality experience while addressing patient concerns with empathy. Support scheduling optimization and ensure compliance with office policies and procedures.