COMPANY OVERVIEW

NHS Professionals operates England’s largest NHS staff bank, dedicated to connecting skilled healthcare workers with flexible job opportunities. We prioritize the well-being and career development of our staff, offering a supportive community within the NHS.

SUMMARY

As a Patient Experience Manager at NHS Professionals, you will play a vital role in enhancing patient satisfaction and ensuring high-quality care delivery. This position is crucial for fostering positive relationships between patients and healthcare providers across our partnered Trusts. Your role will be to provide an efficient and confidential day-to-day operational and project support to the Patient Experience Team.

REQUIREMENTS

• Proven experience in healthcare management or a related field.
• Strong understanding of patient care standards and regulations.
• Excellent communication and interpersonal skills to engage effectively with patients and staff.
• Ability to analyse data and derive actionable insights for improving patient experience.
• Administrative skills to manage documentation and reporting efficiently.

• Make a positive contribution to the Patient Experience Team in producing accurate, relevant and timely information that supports decision making and service improvement.
• Assist the Head of Patient Experience in linking the complaints, safeguarding and incident reporting processes together.
• Examine patient data and compile reports that support the work of the Patient Experience Team.
• Support individual patients and carers in order to facilitate resolving problems, concerns or complaints and/or signposting to correct service or agency.
• Ensure all correspondence or patient contact is acknowledged within appropriate timescales and patients or their advocates are kept informed of developments in their case.