ALL THE BENEFITS AND PERKS YOU NEED FOR YOU AND YOUR FAMILY:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Nursing Clinical Ladder Program*

EDUCATION AND EXPERIENCE REQUIRED:

Associate’s of Nursing with enrollment in Bachelor of Nursing Required
Registered Nurse (RN) Required

EDUCATION AND EXPERIENCE PREFERRED:

• Master’s in Business Administration, Nursing or related field Preferred Preferred
• 5 Related Experience Preferred
  This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
  Category: Nursing
  Organization: Texas Health Mansfield
  Schedule: Full-time
  Shift: 1 - Day
  Req ID: 25034457
  We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

THE ROLE YOU’LL CONTRIBUTE:

The Manager - Patient Experience provides the strategic vision and leads the direction for patient experience and satisfaction strategies, managing patient -centered programs and initiatives that promote an exceptional patient experience for AdventHealth Central Texas. Instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience. The Manager works closely with the Chief Nursing Officer and the entire executive team in consulting executive leadership and physicians in building and leading strategies that result in consistency and standardization within the AdventHealth Central Texas culture. The Manager is responsible for overseeing a tightly aligned clinical and nonclinical team, who consult leadership, physicians, and frontline staff across the continuum of care (Connected Care) by providing strategic alignment, evidence-based best practices, voice of the customer feedback, training & education, and data intelligence. The Manager also identifies insights and actions to continually lead AdventHealth Central Texas toward top-decile patient satisfaction performance. This includes creating programs, development plans, and interpreting and segmenting nationally reported value-based purchasing patient satisfaction data - developing hypotheses; presenting, communicating and making recommendations regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :

• Partners with all leaders to achieve 75th percentile in HCAHP performance
• Recognize it is a partnership between the department and all team members to impact necessary changes to improve HCAHPS scores.
• Partners with inpatient nursing leaders to achieve 90% purposeful hourly rounding and 95% nurse leader rounding
• Manages Initiatives for strategic planning as it relates to Patient Experience and Customer Satisfaction.
• Proactively meets with leaders of departments where trends are identified to create and identify performance improvement actions. Will schedule face to face meetings as necessary with managers.
• Significant interaction with medical staff specific to customer satisfaction training and/or strategy per the instruction and direction of the CNO/CMO.
• Establish and maintains courteous, tactful and professional level of interpersonal skills necessary to deal effectively with: * Patients * Guests * Medical staff * The public * Co-workers * External business associates
  Qualifications
  The expertise and experiences you’ll need to succeed :