Patient Experience Representative at Merakey Education Autism Services

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

22.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Check-In, Appointment Scheduling, Financial Communication, Billing Procedures, Financial Verification, Administrative Support, Compliance, Communication Skills, Multitasking, Organizational Skills, Bilingual, Medical Terminology, EMR Systems, Microsoft Office, Medical Assistant Training

Industry

Non-profit Organizations

Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey Total Health, we aim to be the first choice in health care for the communities we serve! We are looking for a Patient Experience Representative with a patient-first approach to service to join our growing team at our Community Primary Care location in Mt. Airy. The Patient Experience Representative serves as the first and last point of contact for patients, playing a critical role in ensuring a welcoming, efficient, and compassionate experience. The ideal candidate is friendly, detail-oriented, and committed to delivering high-quality service to every patient! The Patient Experience Representative is responsible for: * welcoming and professional customer service for all guests and visitors * patient check-in and check-out * appointment scheduling and communication * communicating financial policies and billing procedures to patients * verifying and collecting financial information and payments * supporting back-office administrative tasks * compliance to organizational policies and procedures Earn $19-$22 per hour based on experience. Benefits Merakey Total Health offers Medical, Dental and Vision insurance plans as well as competitive compensation plans. * Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. * Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. * DailyPay -- access your pay when you need it! * On the Goga well-being platform, featuring self-care tools and resources. * Access Care.com for backup childcare, elder care, and household services. * Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). * Tuition reimbursement and educational partnerships. * Employee discounts and savings programs on entertainment, travel, and lifestyle. * Access to Pryor Online Learning for free online personal development classes. Learn more about our full benefits package - https://www.merakey.org/careers/benefits [https://www.merakey.org/careers/benefits] About Merakey Total Health: Merakey Total Health is a new, non-profit community health center, focused on providing whole person care. We believe all people deserve access to high-quality, comprehensive care, and that collaboration is the best way to serve our communities. Merakey Total Health provides comprehensive primary care, preventative care, behavioral health support, and wellness services. At Merakey Total Health, we care about each other and are committed to providing the very best care to those we serve. Learn more about Merakey Total Health! [https://www.merakeytotalhealth.org/]  Merakey Total Health strictly follows a zero-tolerance policy for abuse. Merakey Total Health is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey Total Health welcomes all Veterans to apply! Qualifications The ideal candidate will possess the following qualifications: * 5 years of experience in a medical office or customer service role preferred * Knowledge of medical terminology, insurance processes, and EMR systems preferred * High school diploma or equivalent required; associate degree preferred * Excellent communication, multitasking, and organizational skills * Bilingual (Spanish) is a plus! * Medical assistant training with or without certification is a plus! * Proficiency in Microsoft Office and EMR scheduling software * Must be able to work onsite MON and TUE 8am-4:30 pm, WED 8 am-6:30 pm, THUR 8am-4:30 pm, FRI 7am-1:30pm

Responsibilities

The Patient Experience Representative is responsible for providing welcoming and professional customer service, managing patient check-in and check-out, and scheduling appointments. They also communicate financial policies, verify financial information, and support back-office administrative tasks.