Patient Experience Specialist at UnityPoint Health

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance improvement, Data analysis, Patient experience, Communication strategy, Patient engagement, Report generation, Project management, Facilitation, Healthcare administration, Customer service, Research, Conflict resolution

Industry

Description

Overview The Patient Experience Specialist supports the implementation and continuous improvement of patient experience strategies and initiatives to provide exceptional experiences. This role partners with leaders and team members to enhance the patient and family experience through education, data analysis and research, improvement initiatives, communication strategy, reward and recognition and patient engagement, working to ensure continued trust in UnityPoint Health. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Performance Improvement Support departments in developing improvement plans Analyze and develop industry best practices Execute experience mapping activities Develop and lead experience projects for assigned service area in alignment with system objectives Partner with leaders and team members to hardwire patient-centered foundational behaviors Facilitate education focused on patient experience best practices and organizational values Support patient experience improvement initiatives Feedback Analysis And Reporting Monitor and interpret data from patient experience surveys, complaints and grievances, and external sources Design and distribute reports and presentations to communicate trends and insights Identify key drivers of experience and analyze industry best practice Patient Engagement Engage Patient & Family Advisory Councils (PFACs) Elevate the voice of the patient across the organization to inform decision-making and education Participate in quality and patient experience committees Proactively engage patients, families and team members throughout their care experience Escalate concerns to appropriate departments and leaders, facilitating information gathering, investigation, improvement and resolution Qualifications Education: Bachelors Degree Required - in healthcare administration, social work, nursing, communication or related field Masters Degree Preferred Work Experience: 2 years required - healthcare and/or customer service experience

Responsibilities

The Patient Experience Specialist supports the implementation and improvement of patient experience strategies by partnering with leaders to enhance care through data analysis and education. They also facilitate patient engagement initiatives and monitor feedback to drive organizational improvements.