Patient Experience Team Leader at Power International Holding

, , Libya -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Experience Management, Hospitality Standards, Team Leadership, Healthcare Operations, Patient Advocacy, Crisis Management, Conflict Resolution, Strategic Planning, Interpersonal Communication, Problem Solving, Critical Thinking, Multi-tasking, Patient Satisfaction Metrics, Cultural Competence, Emotional Support, Operational Efficiency

Industry

Holding Companies

Description

Job Summary The Team Lead – Patient Experience will be responsible for building and promoting the image of the Hospital. S/He will be responsible for extending premium hospitality and exquisite service to the patients/guests across all departments/units, while operating at the highest level of discretion and confidentiality. S/He will ensure and maintain all day-to-day activities of the Department, improve all operational processes, and monitor effectiveness for the Department. Job Responsibilities 1 Crafts a personalized, elevated patient/guest experience for patients/guests while always maintaining a positive and professional demeanor. Builds patient/guest loyalty utilizing luxury standards that foster an exclusive patient relationship and commitment to service excellence. Coordinates with the Director on patient expectations and patient category type. Provides mentorship and guidance to his/her team towards consistently delivering an elevated patient/guest experience, aligned to the Hospital brand standards. Handles and coordinates all aspects of a patient journey. Leads daily operational and logistical needs and guides overall efficiency in support of the strategic initiatives of the Department. Ensures flawless technological solutions for patients/guests. Responds to special requests from patients/guests and provides prompt follow-up as needed to ensure needs are met with full satisfaction. Takes corrective actions in situations requiring immediate intervention, including interpretation and administration of the facility’s policies and work rules. Job Responsibilities 2 Acts as a coordinator between patient, doctor, and administration. Explains services available and the need for the proper use of them. Oversees non-clinical activities in Outpatient and Inpatient Departments. Coordinates with the senior management in organizing any tours or visits. Communicates pertinent information (verbal and/or electronic) in a timely manner to the Director. Documents pertinent information, actions and decisions and communicates to the Director. Supports clinical, operational and facility services throughout the entire Facility on a 24-hour basis. Collaborates with the clinical and support staff to foster delivery of quality care. Assists in evaluating and reassigning staff during crisis situations. Additional Responsibilities 3 Job Knowledge & Skills Strong Knowledge of the Healthcare industry. Computer literacy, including the use of word processing and other software packages. Genuine interest in working within a caring environment. Team Player. Ability to communicate effectively at all levels. High degree of self-organization. Ability to spot and solve problems, requiring effective decision-making skills. Ability to work long hours, often under pressure. Ability to multi-task in a fast-paced environment. Self-driven with a strong ability to work with minimal supervision. Ability to think critically and analyze infomration with efficient solution generating skills. Job Experience Minimum 5 years of experience in a similar role in healthcare (required). Previous experience in Patient Care/Customer Care and Operations in a complex organization. 2-3 years of Supervisory experience. Minimum 1 year of experience in GCC (required). Competencies AgilityAI FluencyCultural Competence L3Emotional Support L3LeadershipPatient Advocacy L3Patient Satisfaction Metrics L3Patient-Centered Care L3QualityResilienceEducation Bachelor's Degree in any related field

Responsibilities

Lead the Patient Experience team to deliver premium hospitality and luxury service standards across all hospital departments. Coordinate between patients, doctors, and administration to ensure a seamless patient journey and operational efficiency.