Patient & Family Concierge, CVU at UPMC
Cumberland, MD 21502, USA -
Full Time


Start Date

Immediate

Expiry Date

05 May, 25

Salary

0.0

Posted On

05 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospital/Health Care

Description

Join UPMC Western Maryland’s Cardiovascular Step-Down team as a Patient & Family Concierge, where you’ll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish. This full-time position cover day shift Monday through Friday, no weekends or holidays required!

Responsibilities

RESPONSIBILITIES:

  • Destination Coordination: Greet patients and families warmly, provide directions, and escort them to their destinations. Share patient information appropriately, issue parking discounts, and assist with parking functions.
  • Environmental Services: Keep patient rooms and public areas clean and organized. Change bed linens, replenish supplies, and report maintenance issues.
  • Dietary Services: Assemble and serve meals according to dietary needs, maintain food safety, and deliver meal trays to patients.
  • Transportation Services: Safely transport patients, equipment, and lab specimens. Maintain and disinfect transportation equipment.
  • Supply & Equipment Management: Order and organize supplies, deliver materials to patient units, and monitor inventory and expiration dates.

GENERAL DUTIES:

  • Answer unit phones and respond to call lights.
  • Interact with patients, assess their needs, and ensure all areas are satisfactorily maintained.
  • Adhere to hand hygiene and infection control procedures.
  • Follow mandatory reporting procedures for any incidents affecting patient care.
  • Exhibit UPMC Values and practice key behaviors in all responsibilities.
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