Patient & Family Concierge, CVU

at  UPMC

Join UPMC Western Maryland’s Cardiovascular Step-Down team as a Patient & Family Concierge, where you’ll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish. This full-time position cover day shift Monday through Friday, no weekends or holidays required!

RESPONSIBILITIES:

• Destination Coordination: Greet patients and families warmly, provide directions, and escort them to their destinations. Share patient information appropriately, issue parking discounts, and assist with parking functions.
• Environmental Services: Keep patient rooms and public areas clean and organized. Change bed linens, replenish supplies, and report maintenance issues.
• Dietary Services: Assemble and serve meals according to dietary needs, maintain food safety, and deliver meal trays to patients.
• Transportation Services: Safely transport patients, equipment, and lab specimens. Maintain and disinfect transportation equipment.
• Supply & Equipment Management: Order and organize supplies, deliver materials to patient units, and monitor inventory and expiration dates.

GENERAL DUTIES:

• Answer unit phones and respond to call lights.
• Interact with patients, assess their needs, and ensure all areas are satisfactorily maintained.
• Adhere to hand hygiene and infection control procedures.
• Follow mandatory reporting procedures for any incidents affecting patient care.
• Exhibit UPMC Values and practice key behaviors in all responsibilities.