Patient & Family Concierge, Senior- Addiction Medicine at UPMC

McKeesport, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Abilities, Compassionate Care, Microsoft Office, Scheduling, Documentation, Professional Communication

Industry

Hospitals and Health Care

Description

Patient & Family Concierge Senior – 3C Addiction Medicine Unit Location: UPMC McKeesport Schedule: Monday–Friday, 2:30 PM – 11:00 PM. All of these shifts are eligible for an extra $1.10 more per hour! Be the Heart of Our Team UPMC McKeesport is seeking a Patient & Family Concierge Senior to join our 3C Addiction Medicine Unit. This role is the central communication hub for the unit, ensuring smooth operations and compassionate care for a unique patient population. What You’ll Do: Serve as the primary point of contact for patients, families, and staff Manage physician requests, patient concerns, and departmental coordination Provide exceptional customer service and maintain a calm, supportive environment Utilize Microsoft Office and other tools to handle scheduling, documentation, and communication Uphold phone etiquette and professional communication standards What Makes This Role Special: Work in a community-based setting with a family-like atmosphere Support patients in Addiction Medicine, requiring an open heart and open mind Be a vital part of a team that values empathy, resilience, and collaboration Qualifications: Strong computer skills (Microsoft Office proficiency required) Excellent communication and organizational abilities Ability to manage multiple priorities in a fast-paced environment Compassionate approach to patient care Why UPMC? Competitive pay and benefits Opportunities for growth and development A supportive team committed to making a difference Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of others Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: CCMC due within 60 days of hire Comprehensive Crisis Management (CCMC) Act 33 with renewal Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

Serve as the primary point of contact for patients, families, and staff while managing physician requests and patient concerns. Provide exceptional customer service and maintain a calm, supportive environment.