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Patient & Family Concierge at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

19.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassionate Service, Patient Support, Family Support, Visitor Assistance, Confidentiality, Policy Knowledge, Supply Management, Inventory Monitoring, Phone Answering, Call Light Response, Administrative Tasks, Room Organization, Maintenance Reporting

Industry

Hospitals and Health Care

Description

UPMC Children's Hospital is currently seeking a Part-Time Patient & Family Concierge (PFC) for our 7B Transplant / I-Care Unit. Rotating, evening, weekend, and holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $19.00/hr. The PFC is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The Emergency Department PFC will be primarily focused on administrative tasks, including answering the phone, answering questions, stocking patient rooms and supply areas, and serving as the primary point of contact at the front desk. Primary Responsibilities: Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality. Serve as a resource for hospital policies, visiting hours, directions, and more. Handle patient belongings tracking, parking validations, scooters, and meal tray delivery. Clean and organize patient rooms, public areas, and other spaces; replenish supplies and report maintenance needs. Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates. Answer phones, respond to patient call lights. High School diploma or equivalent or one year of previous job experience required in lieu of HS Diploma/GED. Licensure, Certifications, and Clearances: Clearances with renewal: 31, 33, 34, & 73 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient & Family Concierge provides generalized, compassionate service and support to patients, families, and visitors throughout their hospital stay. Key duties include greeting guests, serving as a resource for hospital information, managing patient belongings, cleaning areas, and handling supply management and communication tasks like answering phones and call lights.