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Patient & Family Concierge at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Service Orientation, Communication, Patient Care, Customer Service, Organization, Attention to Detail, Safety Protocols, Meal Preparation, Inventory Monitoring, Transporting Patients, Cleaning, Restocking Supplies, Assisting Patients, Problem Solving, Time Management

Industry

Hospitals and Health Care

Description

UPMC St. Margaret is seeking a compassionate and service-oriented Patient & Family Concierge (PFC) to join our Physical Rehabilitation team. This full-time role plays a vital part in delivering direct patient care and enhancing the overall experience for patients and their families. The PFC serves as a liaison between clinical staff and patients, ensuring smooth communication and personalized support throughout the care journey. Responsibilities: Welcome and escort patients and visitors to correct locations. Provide hospital info and issue parking passes and scooters. Track patient belongings at admission. Clean and organize patient rooms and public areas. Restock supplies and change linens. Report maintenance issues. Prepare and serve meals per dietary orders. Deliver trays and confirm patient identity. Safely transport patients, equipment, and specimens. Disinfect and inspect transport equipment. Set up, sanitize, and test telehealth carts. Order and stock unit supplies and equipment. Monitor inventory, expiration dates, and temperature logs. Answer phones, respond to call lights, and assist patients. Follow safety protocols and report incidents. *Performs in accordance with all other system-wide competencies/behaviors.*Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient & Family Concierge welcomes and escorts patients and visitors, ensuring they reach the correct locations. They also provide personalized support, track patient belongings, and assist with meal preparation and delivery.