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Patient Finance Representative at WakeMed Health & Hospitals

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Insurance Workflows, Administrative Duties, Work Queues, Providing Estimates, Confirming Insurance, Securing Authorizations, Answering Billing Questions, Payment Collection, Interpersonal Skills, Communication Skills, Customer Service, Metrics-Driven, Task-Based, Self-Regulated, Financial Assistance

Industry

Hospitals and Health Care

Description

Overview The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education High School Diploma or Equivalent Required - And Associate's Degree Business Preferred Experience 1 Year Healthcare Required

Responsibilities

The Patient Finance Representative assists patients in navigating complex billing, financial, and insurance processes by performing administrative tasks such as working queues, providing estimates, confirming insurance, and collecting payments. This role also serves as a liaison to patients, the community, and healthcare professionals, requiring excellent communication to deliver high-quality customer service.