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Patient Finance Representative at WakeMed Health & Hospitals
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Medical Billing, Insurance Verification, Payment Collection, Financial Counseling, Customer Service, Interpersonal Communication, Administrative Support, Insurance Authorization, Patient Navigation

Industry

Hospitals and Health Care

Description
Overview The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education High School Diploma or Equivalent Required - And Associate's Degree Business Preferred Experience 1 Year Healthcare Required
Responsibilities
The Patient Finance Representative manages billing, insurance workflows, and payment collections while providing cost estimates to patients. They serve as a liaison between patients and healthcare professionals to ensure high-quality customer service and financial support.