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Patient Financial Advocate at University Physicians' Association
Knoxville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Compassion, Customer Service, Communication, Resourcefulness, Proactivity, Attention To Detail, Organizational Skills, Empathy, Listening Skills, Bilingual

Industry

Hospitals and Health Care

Description
Description University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute Job Type: Full-time at UTMC Cancer Institute; Monday – Friday 7:30am – 4:00pm or 8:00am – 4:30pm Patient Financial Advocate responsibilities: Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships. Collaborates with clinical team, billing department, and patient accounts department. Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs. Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program. Maintains office security by following safety and HIPAA procedures. Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more! Requirements Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships. Must be reliable and have excellent follow up skills. Must communicate professionally always. Must be customer service oriented. Must have the ability to be resourceful and proactive when issues arise. Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting. Familiarity with health insurance, preferred. Must be a self-starter and a team player. Excellent telephone and customer service etiquette. Attention to detail and good organizational skills. Empathetic with good listening skills. Bilingual (English/Spanish) a plus.
Responsibilities
The Patient Financial Advocate serves as a direct point of contact for oncology/hematology patients facing financial hardships. Responsibilities include collaborating with clinical teams and managing patient enrollment and follow-ups.