Patient Financial Counselor – Bilingual Spanish at Metro Vein Centers

West Bloomfield, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Verification, Medical Billing, Patient Financial Counseling, Bilingual English and Spanish, Revenue Cycle Management, Patient Access, Customer Service, Athena Practice, Centricity, Financial Clearance, Payer Portals, EMR Systems

Industry

Hospitals and Health Care

Description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. Metro Vein Centers – Remote (Must Reside Within One of the Continental States, US) Bilingual English & Spanish Required About the Role We’re seeking a bilingual, patient-focused Senior Patient Financial Counselor to help patients better understand their insurance coverage, expected costs, and available payment options before receiving care. In this role, you’ll speak directly with patients to verify benefits, explain out-of-pocket responsibilities, answer billing-related questions, and help resolve financial concerns with empathy and accuracy. You’ll also partner closely with our insurance verification, authorization, and revenue cycle teams to ensure patients are financially cleared and prepared for their visits. This position is ideal for candidates with experience in healthcare billing, insurance verification, patient access, financial counseling, medical call centers, or revenue cycle operations who enjoy helping patients navigate complex insurance and payment questions. This is a fully remote role for candidates residing within Metro Vein Centers’ active operating states. What You’ll Do Verify insurance eligibility, benefits, and network participation Explain deductibles, copays, coinsurance, and estimated out-of-pocket costs to patients Answer patient billing and insurance questions by phone with professionalism and empathy Help patients understand payment plans, self-pay options, and financial assistance programs Document benefit details and patient conversations accurately within Athena Partner with authorization, billing, and clinical teams to resolve insurance or payment issues Support escalated patient concerns related to billing or insurance coverage Help identify workflow improvements that reduce denials and improve the patient experience What You’ll Bring 2–3+ years of experience in healthcare billing, insurance verification, patient financial counseling, revenue cycle, or patient access operations Strong understanding of insurance verification, benefits review, and patient financial responsibility Comfortable explaining medical billing and insurance information to patients in a clear, supportive manner Experience working within payer portals, EMR systems, and healthcare workflows Excellent communication and customer service skills with the ability to de-escalate patient concerns professionally Strong attention to detail and documentation accuracy Ability to work independently in a remote environment while collaborating across teams Bilingual in English and Spanish required High school diploma or equivalent (GED) required Preferred Skills Experience with Athena Practice / Centricity Previous experience in a healthcare call center or centralized business office environment Familiarity with front-end revenue cycle processes including authorizations, referrals, and financial clearance Experience using Excel, Google Sheets, or reporting dashboards This Role Is Great For Candidates With Experience In: Patient Access Insurance Verification Medical Billing Revenue Cycle Financial Counseling Medical Call Centers Patient Financial Services Prior Authorization Front-End RCM Benefits to Support Your Wellbeing & Lifestyle Full-time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) + Paid Company Holidays Company-Paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities A collaborative, patient-focused culture committed to operational excellence and career development #LI-Remote The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

Responsibilities

Verify insurance eligibility and explain out-of-pocket costs, deductibles, and payment options to patients. Collaborate with revenue cycle and clinical teams to resolve billing issues and ensure patients are financially cleared for visits.