Patient Financial Counselor - Customer Support at Providence Health Care, Inc

Richland, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Interaction, Financial Clearance, Payment Collection, Sponsorship Programs, Financial Assistance, Eligibility Determination, Health Care Accounts, Insurance Reimbursement, Medical Terminology, Health Plan Terminology, Customer Support, Education, Application Submission, Compassionate Care, Problem Solving, Communication

Industry

Hospitals and Health Care

Description

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Kadlec Financial Assistance. Duties and behaviors are performed in a manner that reflects Kadlec's mission, philosophy, and core values. Providence caregivers are not simply valued – they’re invaluable. Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: H.S. Diploma or GED. Two or more years experience in a hospital, clinic, or healthcare business office. 2 years experience in automated, computerized account follow-up system required, preferably in Epic. Knowledge in reimbursement of health care accounts from insurance companies. Previous experience with medical and health plan terminology. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of providing safe, compassionate care. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Responsibilities

Patient Financial Counselors assist patients and their families with financial matters related to their accounts. They identify eligibility for financial assistance programs and help complete necessary applications.