Patient Financial Services Representative at REVCO SOLUTIONS

Durham, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Multitasking, Computer Proficiency, Empathy, Patient Care, Billing Resolution, Insurance Inquiry Handling, Data Entry

Industry

Financial Services

Description

Description ***On-Site*** Join Our High-Energy Healthcare Call Center Team! At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team! As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance. For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members. Other Benefits Include: Medical, Dental, Vision, Life and Disability Coverage 401(k) Savings Plan with Company Match Paid Time Off (PTO) Paid Holidays As a valued team member your responsibilities will include: Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism. Assisting patients with insurance inquiries, claims, and billing matters. Providing information about medical procedures, services, and general healthcare inquiries. Documenting patient interactions and updating relevant systems according to established guidelines. To excel in this role, you should possess the following qualifications: Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach. Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism. Ability to multitask, navigate computer systems efficiently, and type accurately. Requirements: High school diploma or equivalent. Proficient in basic computer applications and the ability to learn new software quickly. Empathy, compassion, and a genuine desire to help others. Strong attention to detail. So, if you are ready to make a difference and join our industry leading team please apply today!

Responsibilities

The representative handles inbound patient calls to address inquiries regarding billing, insurance claims, and medical procedures. They are responsible for documenting interactions and helping patients resolve their account balances.