We are current looking for an Patient Flow Co-Ordinator to join the team in the Glasgow, Lanarkshire and Dunbarton areas.

If this sounds like a role you would be interested in, please read on for more information.

• Hours – 35 hours per week (with some flexibility)
• Salary – £27,499 per annum
• Contract Type – Permanent

OVERVIEW OF MAIN DUTIES AND RESPONSIBILITIES

• Communicate clearly and effectively with clients, members of the public, veterinary professionals, and regulatory authorities, using clinical judgement to tailor communication appropriately to the audience and situation.
• Lead the morning briefing with the veterinary surgeon and nursing team to confirm plans and priorities for the day. Establish clear expectations for clinical workflows to minimise wasted time, ensuring all staff are aligned on the day’s objectives and that clinical time is used effectively.
• Act as the primary point of contact for the ARRC and Inspectorate teams, consistently managing and prioritising the movement of animals based on urgency and clinical need. Ensure timely and clear communication with all stakeholders to manage expectations effectively.
• Support, guide and line manage the Head Nurse (HN), Registered Veterinary Nurse (RVN) and Veterinary Care Assistant (VCA) team. Ensure their professional development needs are met and that their performance aligns with Scottish SPCA expectations. Foster a collaborative team culture where members can deputise for one another during periods of absence.
• Complete the required number of CPD hours as dictated by the RCVS and share learning with colleagues and assist in the development of all staff at the veterinary clinic by participation in staff training.

If this sounds like a role you would be interested in, please read on for more information.

• Hours – 35 hours per week (with some flexibility)
• Salary – £27,499 per annum
• Contract Type – Permanen