Position Summary:
Title: Patient Food & Hospitality Attendant
Department: DPH Food & Nutrition Services

Shift: Full-Time (40 hours per week)

• 8-hour shifts between the hours of 5:30am - 8:30pm with rotating weekends
• We are seeking full availability during the days of the week as well as weekends (40 hours per week)

Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report and selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine.

POSITION SUMMARY

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

EDUCATION/TRAINING

• Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers.

EXPERIENCE

• 1 year of customer service experience within the food industry highly preferred

SHIFT REQUIREMENTS:

• Rotating 8-hour shifts between the hours of 5:30am - 8:30pm with rotating weekends
• We are seeking full availability during the week as well as weekends (40 hours per week)

• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.
  Qualifications: