Patient Hospitality & Food Service Attendant at Orlando Health

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Tray Delivery, Diet Monitoring, Menu Taking, Time Logging, Money Collection, Cleaning, Expediting, Accuracy

Industry

Hospitals and Health Care

Description

Position Summary Patient Food Hospitality Attendant Location: Orlando Regional Medical Center, Downtown Orlando, Florida Department: ORMC Food & Nutrition Services About Us: Orlando Regional Medical Center is a leading healthcare institution recognized for its excellence. Our accolades include: National ranking in 1 Adult Specialty and 4 Children's Specialties Regional ranking as #7 in Florida, #2 in Orlando, and #3 in Florida (Children’s) High performance in 3 Adult Specialties and 12 Procedures/Conditions Position Summary: The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience Qualifications: Education/Training: Ability to read, recognize, and differentiate between words and series of numbers Ability to write simple correspondence Ability to respond to common inquiries or complaints from customers Licensure/Certification: None required Experience: None required Essential Functions: Displays excellent communication and customer service skills with patients, nursing staff and visitors Responsible for delivery of the proper tray to the correct patient using proper customer service skills. Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient. Responsible for arranging trays on delivery cart and logging delivery times. Logs tray locations and ensures trays are delivered to patients within a reasonable required time. Responsible for collection of money for guest trays and the logging of money with the diet office. Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned Coordinates tray delivery with the expeditor and with the diet office when necessary. Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness. Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards. Accurately takes and checks patient menus according to physician diet orders Top Reasons to Work at Orlando Health: Recognized Excellence: Named one of America's Best-In-State Employers by Forbes Comprehensive Benefits: Access to career-growing FREE education programs and well-being services for you and your family Immediate Benefits: Enjoy benefits from day one with flexible options to balance your personal and professional life Apply Now: Join a team dedicated to excellence in healthcare and food service. Apply today to start your career with Orlando Regional Medical Center!

Responsibilities

This role is responsible for providing excellent customer service during the delivery of patient food trays, ensuring the correct tray reaches the correct patient while supporting the nutritional needs of the patient as part of the Food & Nutrition Services team. Essential functions include logging delivery times, collecting money for guest trays, removing soiled trays, and assisting with expediting trays while monitoring patient diet orders for accuracy.