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Patient Insurance Representative at WakeMed Health & Hospitals
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Insurance Navigation, Billing Workflows, Authorization Coordination, Administrative Duties, Work Queue Management, Providing Estimates, Insurance Confirmation, Payment Collection, Interpersonal Skills, Communication Skills, Customer Service, Insurance Coverage Review, Chart Review, Liaison

Industry

Hospitals and Health Care

Description
Overview The Patient Insurance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Insurance Representative is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Patient Insurance Representative will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions and collect payments. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Insurance Representative work environment may be in the physician practice or in a call center. This task-based, metrics driven position, reviews and interprets insurance authorization coverage online and through conversations with insurance company representatives. The Patient Insurance Representative supports multiple specialties, reviews patient charts, communicates with the physician office to obtain needed information and relays necessary information to the insurance company. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 1 Year Healthcare Required
Responsibilities
The Patient Insurance Representative will coordinate with physician practices and insurance companies to secure necessary authorizations for scheduled surgeries and procedures. This role involves accurately performing administrative tasks such as working queues, providing estimates, confirming insurance details, and collecting payments.