Patient Intake Coordinator - CSR (Home Health Account) at SVCPH Inc.

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calling, Outbound Calling, Scheduling, Calendar Management, Staffing Support, EMR System, Plan of Care Assistance, Medical Terminology, Computer Skills, Teamwork, Night Shift Work, Weekend Work

Industry

Outsourcing and Offshoring Consulting

Description

Job Overview: Receives and processes patient admission into our agencys EMR system for home health services. Coordinate care by assigning case manager and clinician to ensure 48 hour admission Follow up on inquiries related to the patient admission and staff availability. Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule. Perform coordination duties to support day to day work flow of our field staff Responsibilities: Providing outstanding customer service Answering inbound calls and explaining services Scheduling/rescheduling appointments and managing 15+ calendars Supporting the Placement Team with staffing requests Assisting nursing, therapists and administrative team as needed Qualifications: Must have completed at least 2 years of college education Good English communication skills - both written and verbal Strong phone skills for inbound/outbound calling Hospital or medical office experience is an advantage Familiarity with medical terminology is an advantage Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat) Ready to take new responsibilities and grow professionally Willing to ask questions and work as a part of the team, even remotely located Available for occasional overtime work Willing to start ASAP Willing to work full-time night shift Willing to work on weekends Looking for a long-term position Work Schedule: Night Shift Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it! Check out our Facebook page: www.facebook.com/selectvoicecomph Enjoy the following benefits: Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months Life insurance program Free weekly in-house massage Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC Career development Service incentive leave program Annual salary increase based on performance Fun and family-like working environment Quarterly team outing Free flowing coffee and hot chocolate Cozy sleeping lounge and canteen plus entertainment area Excellent office location in Cebu IT Park *Terms and conditions apply. How to apply: Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. What to prepare: Updated e-copy (not printed) of your resume (.doc, .docx, .pdf) Pen ID or Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).

Responsibilities

The Patient Intake Coordinator receives and processes patient admissions into the EMR system for home health services, coordinating care by assigning case managers and clinicians to ensure timely admission. Duties also involve following up on admission inquiries, assisting in establishing the initial Plan of Care, and supporting the daily workflow of field staff.