Patient Intake Coordinator at Serenity Mental Health

Reston, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Intake, Customer Facing Role, Communication Skills, Building Trust, Organization, Detail Oriented, Documentation, Data Entry, Scheduling, Electronic Systems, Collaboration, Customer Service, Hospitality, Support

Industry

Mental Health Care

Description

Patient Intake Coordinator Employment Type: Full-Time Serenity Healthcare is hiring a Patient Intake Coordinator to support new patients as they begin care. In this role, you’ll guide individuals through the intake process, gather important information, and ensure they feel informed and supported from their first interaction with our team. No prior healthcare experience required — training is provided. What You’ll Do Speak with new patients to explain services and next steps in the intake process Gather and document medical history, medications, and required information Help schedule appointments and prepare patients for their first visit Provide clear answers to questions about services, procedures, and timelines Maintain accurate records in electronic systems Collaborate with clinical and administrative teams to support a smooth onboarding experience What We’re Looking For 2+ years of experience in a customer-facing role (customer service, hospitality, support, etc.) Strong communication skills and ability to build trust with patients Organized, detail-oriented, and comfortable documenting information accurately Ability to manage multiple conversations and tasks in a fast-paced environment Basic computer and data-entry skills High school diploma or equivalent required Pay & Benefits Competitive pay based on experience 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after first year) + 10 paid holidays Opportunities for growth as the organization expands Schedule Three 13-hour shifts per week (four days off) About Serenity Healthcare Serenity Healthcare focuses on delivering innovative, evidence-based care while creating a supportive experience for every patient. Our teams work together to provide clear communication, efficient processes, and a welcoming environment from the first interaction onward. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Responsibilities

The Patient Intake Coordinator will guide new patients through the entire intake process, explaining services and next steps, while gathering and documenting essential medical history and required information. This role also involves scheduling appointments and ensuring clear communication with patients and internal teams for a smooth onboarding experience.