Patient Intake Specialist at Tactical Rehabilitation

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient scheduling, Intake coordination, Administrative support, DME knowledge, Insurance verification, EMR systems, Workflow management, Patient communication, Documentation, Healthcare compliance, Data entry, Interpersonal skills

Industry

Medical Equipment Manufacturing

Description

Description Summary/Objective: The Patient Services Coordinator is responsible for managing patient scheduling, coordinating intake processes, and providing administrative support within a Durable Medical Equipment (DME) setting. This role serves as a key point of contact for patients, ensuring a smooth and professional experience from initial referral through delivery coordination. The ideal candidate is highly organized, patient-focused, and able to manage multiple priorities in a fast-paced healthcare environment. Duties/Responsibilities: Essential: Coordinate and schedule patient appointments for evaluations, fittings, and deliveries Manage inbound and outbound patient communication Perform patient intake, including collecting insurance information, and required documentation Accurately enter and maintain patient information in EMR systems Monitor and manage workflow queues (WIPs), ensuring timely progression of patient orders Conduct required patient outreach attempts in accordance with company policies Maintain accurate and timely documentation of all patient interactions Track patient orders and follow up on missing or incomplete information Ensure compliance with company policies, SOPs, and healthcare regulations Non-Essential Provide a gold standard of care to all patients Assist with general office administrative tasks Support special projects or operational initiatives as assigned Participate in team meetings, training sessions, and process improvement efforts Provide backup support for other administrative roles as needed Perform other duties as assigned that support the mission and goals of the organization Preferred Education and Experience High school diploma or equivalent required. 1-3 years of experience in a medical office, DME, or healthcare administrative role. Strong communication and interpersonal skills to provide constructive feedback and training. Performance Expectations Accurate and timely scheduling and patient communication Consistent documentation and workflow management Adherence to operational procedures and compliance standards Contribution to overall office efficiency and performance metrics. Physical Requirements: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to sit for extended periods Must be able to lift up to 20 pounds occasionally (e.g., files, office supplies, or product samples). Ability to travel to other offices when needed. Must be able to communicate effectively via phone, video conference, and in person. Work Environment: Fast-paced medical office Frequent interaction with patients, staff, and vendors Supervisory Responsibilities: None required for this position.

Responsibilities

The Patient Intake Specialist manages patient scheduling, intake processes, and administrative tasks within a Durable Medical Equipment setting. They are responsible for maintaining accurate patient records in EMR systems and ensuring compliance with healthcare regulations.