Patient Liaison at Ascension

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Communication, Conflict Resolution, Care Coordination, Patient Advocacy, Case Management, Interpersonal Skills, Healthcare Administration, BLS Certification

Industry

Hospitals and Health Care

Description

We Are Hiring Location: Indianapolis, IN Facility: Ascension St. Vincent Department/Specialty: PreSurgery Schedule: PRN, Day shift as needed. Open every day 8:00am-8:30pm What You Will Do Establish early contact and build trust with families to keep them updated and ease their anxiety during the surgery journey. Connect patients, families, and medical teams to ensure clear communication and quickly resolve any issues. Confirm all pre/post surgery checklist items are complete to ensure a smooth transition into the next stage of care. Address and resolve patient complaints immediately to restore trust and improve their hospital experience. What You Will Need Licensure / Certification / Registration: BLS Provider preferred. American Heart Association or American Red Cross accepted. Education: High School diploma equivalency with 2 years of cumulative experience OR Associate'sdegree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. Additional Preferences Hospital experience Why Join Our Team Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Equal Employment Opportunity Employer Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information. Benefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

Establish trust with families and provide updates to ease anxiety during the surgical journey. Coordinate communication between patients, families, and medical teams while resolving complaints and ensuring pre/post surgery checklists are complete.