Job Advert
Job title: Patient Liaison Office
Reporting to: Admin Manager
Location: 17 Harley Street, London
Salary: £28,000 - £31,000 per annum
About us:
Located in London’s premier medical district and most iconic addresses, UME Health offers exceptional outpatient and diagnostic services in the areas of Cardiology, Orthopaedics, Sports Medicine, Podiatry, Ear Nose and Throat (ENT), and Executive Screening. Our world-renowned, multi-disciplinary consultant and clinical teams combined with our state-of-the-art diagnostic facilities enable us to deliver the best possible care to our private patients. We offer a premium diagnostic advanced imaging service combining high specification technology and expertise.
We take patient experience and satisfaction seriously and pride ourselves in providing the best medical treatment and diagnostic quality in London. Our referring clinicians and patients are at the centre of everything we do. We provide services that are personal and tailored to everyone. We are passionate about providing the very best diagnostic and support services to medical professionals and our patients. With a swift pathway from referral to diagnosis our team of dedicated experts respect the individuality of each patient and respond effectively to their needs in a relaxed and caring environment. Our clients trust us to look after their needs and deliver services and care in a way that our clients expect.
Main Purpose of the Job:
As a Patient Liaison Officer at our state-of-art diagnostic clinic, you will play a crucial role in enhancing our booking pathway and supporting our growth as a leading healthcare provider. You will be responsible for managing patient appointments, optimizing scheduling processes, cover reception and ensuring exceptional customer service to enhance the overall patient experience. You will be required to provide a high level of customer care and service. You will be responsible for processing all outpatient appointments, ensuring accurate patient information is always recorded. Our bookings team is responsible for offering the available[GS1] appointments to customers and updating all referrers regarding the booking and reporting process.
Key External Relationships:

All referrers:

• Consultants, specialists, and medical secretaries

• This is not a definitive list of duties, and all employees may be required to carry out other responsibilities within their capabilit