Patient Liaison Officer - Corporate Healthcare

at  HCA Healthcare UK

Job Title: Patient Liaison Officer - Corporate Healthcare
Location: Chelsea, London
Full time: 37.5 hours per week based on site.
Shift times: 8am – 4pm, 9am – 5pm or 10am – 6pm (on rota)

PERMANENT

Salary: Up to £32,000per annum depending on skills and experience
We’re looking for a Patient Liaison Officer to join our Corporate Healthcare team based in Chelsea, London.
As a Patient Liaison Officer, you’ll be responsible for the coordination of patient appointments for corporate clients and activity related to the patient journey through the HCA Healthcare UK under the guidance of the Head of Patient Services. You will provide support with administrative duties in regards to clinical case load of patients at The Concierge Centre for specific Corporate Clients.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

• Provide exemplary quality customer service and support to the team in providing the facilitation of referrals pathways into HCA Healthcare UK, including the facilitation of the referral pathways to specialist consultations.
• Act as a single point of contact for patients, consultants, referrers where diagnostic tests are required – liaising with all parties as required.
• Liaising with patients and insurers in relation to private medical insurance cover.
• Manage telephone calls, communicating professionally and efficiently with colleagues, patients as well as redirecting calls as necessary.
• Demonstrate a thorough understanding of the entire patient referral pathway.
• Establish and maintain communication with individuals and their teams, matters overcoming any problems in communication.
• Maintain appropriate channels and styles of communication to meet the needs of patients, GPs, service managers and 3rd parties.
• Data entry and data analysis.
• Actively seek feedback from high profile patients to enhance service delivery and address any concerns promptly.