St John of God Geelong Hospital

St John of God Hospital Geelong is a 253-bed hospital and is recognised as the leading provider of private health care in the Barwon and South-Western region. The hospital provides a range of services including an emergency department, day surgery, medical, surgical and maternity services, along with a 24-hour critical care unit and Cath Lab services.

About The Role

Join a welcoming and supportive Patient Services team where you will play a vital role in creating a positive experience for patients from their first point of contact through to admission.

This diverse role supports both inpatient and outpatient services and offers the opportunity to rotate across Bookings, Pre-Admission Clinic (PAC) and Admitting, providing variety, professional development and exposure to all aspects of patient administration.

As a Patient Liaison Officer, you will coordinate patient admissions, maintain accurate patient information, assist with health fund enquiries, provide financial quotations and informed financial consent, and liaise with doctors, specialist nurses, health funds and hospital departments. Your ability to deliver exceptional customer service while managing multiple priorities will contribute to efficient patient flow and outstanding patient experiences.

This is a casual opportunity with shifts rostered Monday to Friday between 6:00am and 5:00pm, offering work-life balance with no regular weekend or public holiday commitments.

Key Responsibilities

- Ensure maintenance of accurate and current information within the Patient Administration systems.

St John of God Geelong Hospital

St John of God Hospital Geelong is a 253-bed hospital and is recognised as the leading provider of private health care in the Barwon and South-Western region. The hospital provides a range of services including an emergency department, day surgery, medical, surgical and maternity services, along with a 24-hour critical care unit and Cath Lab services.

About The Role

Join a welcoming and supportive Patient Services team where you will play a vital role in creating a positive experience for patients from their first point of contact through to admission.

This diverse role supports both inpatient and outpatient services and offers the opportunity to rotate across Bookings, Pre-Admission Clinic (PAC) and Admitting, providing variety, professional development and exposure to all aspects of patient administration.

As a Patient Liaison Officer, you will coordinate patient admissions, maintain accurate patient information, assist with health fund enquiries, provide financial quotations and informed financial consent, and liaise with doctors, specialist nurses, health funds and hospital departments. Your ability to deliver exceptional customer service while managing multiple priorities will contribute to efficient patient flow and outstanding patient experiences.

This is a casual opportunity with shifts rostered Monday to Friday between 6:00am and 5:00pm, offering work-life balance with no regular weekend or public holiday commitments.

Key Responsibilities

- Ensure maintenance of accurate and current information within the Patient Administration systems.