ABOUT THE ROLE:

We’re looking for a warm, intelligent, and articulate individual with exceptional phone skills to join us as a Patient Liaison Specialist. You’ll be the first point of human contact for potential patients who’ve reached out through our marketing, education events and/or website. These are real people who are actively seeking help. Your role is to build trust, answer questions, and help them take the next step.
Each person who reaches out to us is looking for help and support, and each conversion could mean access to life-changing care. You’ll be playing a pivotal role in both business growth and patient wellbeing.

KEY RESPONSIBILITIES:

• Make proactive follow-up calls to prospective patients who’ve submitted enquiries, and answer their questions with warmth and professionalism.
• Nurture leads over time, providing support as they explore their journey to wellness
• Listen with empathy and provide clear, accurate information about our services
• Schedule assessments or hand leads over to clinical staff where appropriate
• Track and manage follow-up in our CRM system
• Collaborate closely with clinical teams to optimise the patient journey
• Overall, ensure that each person who makes contact with GoodMind has a warm and positive experience!