At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking a Patient Management Administrative Assistant to provide effective and efficient high-level administrative and secretarial support for our Triage Services Department.
This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood East office in line with our hybrid working model.

Reporting to the Patient Management Lead, responsibilities of this position include, but not limited to:

• Provide broad administrative support, including diary management, meeting agendas and minutes, preparation of various draft correspondence and documents
• Act as an initial point of contact for the Patient Management Lead
• Undertake research and project work in consultation with management, when required
• Provide administrative support as part of the development, implementation and management of patient management plans for frequent and complex callers
• Coordinate and collate monthly/quarterly operating reports, as well as compile ad-hoc statistical, financial and analytical reports within given deadlines

About you

To be considered for this position you will possess:

• Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department
• Previous experience in the heath sector is highly desirable
• Demonstrated experience in the development and maintenance of administrative systems
• Proven experience in using computerised financial information systems, word processing and spread sheeting applications including intermediate computer and proficient typing skills
• Proficiency in Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel and the Internet