Patient Management Staff (m/f/d) in Munich

Are you interested in working in patient management? Then you've come to the right place!

The Schön Clinic Munich Harlaching is a highly specialized orthopedic clinic with an excellent international reputation. Our team of 700 employees cares for 79,000 patients annually, both privately and publicly insured. As a FIFA Medical Centre of Excellence and the medical center of the Bavarian Olympic Training Center, we guarantee everyone the best possible treatment according to the latest medical standards.

To strengthen our team, we are looking for a Patient Management Specialist (m/f/d) to start as soon as possible, either full-time or part-time (minimum 30 hours per week).

Your tasks – what you can look forward to

• Patient admission: You receive outpatients and inpatients and securely carry out the administrative admission process in the hospital information system (HIS).
• Patient counselling:  They provide comprehensive advice and information to patients on admission formalities, services offered by the hospital and contract-related topics.
• Findings management: You read in medical findings and independently request missing documents.
• Correspondence & Communication: You will process postal and email inquiries and maintain professional communication with internal and external contacts regarding the organization of patient treatment.
• Process optimization: You actively participate in the revision and further development of processes in the area of ​​patient admission.
• Services for patients: They ensure that patients have access to necessary additional services (e.g. telephone service, Wi-Fi access, headphones, laundry tokens) during their inpatient stay and support them in using these services.

Your benefits - you can rely on them

• Flexibility that suits you: Whether full-time, part-time, reliable shifts, or a 5-day week – create your own personal work-life balance. A strong team and appreciative leadership await you!
• Fair & attractive compensation: Your performance deserves recognition, therefore we offer you above-average pay that is based on your qualifications and commitment.
• Exclusive financial benefits:  Take advantage of company bike leasing, exclusive discounts at top brands, a subsidy for your job ticket, company pension scheme and a wide range of health offers.
• Fitness & Wellness: With the EGYM Wellpass, you can train and relax flexibly in your free time at over 8,000 fitness studios throughout Germany for only €29.90/month.
• Private patient status for you and your family:  Enjoy excellent medical care in our clinics as well as discounted outpatient supplementary insurance without long waiting times.
• Comprehensive support from pme Family Service:  Whether it's childcare, difficult life situations, or caring for relatives: We are there for you around the clock!
• Stronger together: Team spirit that connects –  Regular team building activities and joint events ensure cohesion and good spirits even outside the workplace.
• And the best is yet to come:  kindergarten subsidy, partial reimbursement of public transport costs, discounted pharmacy purchases, free tickets for sports and cultural events in Munich.

Your profile – what we are looking for

• You have a commercial or medical education, e.g. as a commercial clerk in the healthcare sector or as a medical assistant (m/f/d).
• Ideally, you have professional experience in patient management in a hospital or in comparable areas of the healthcare sector.
• You are proficient in using common IT systems such as MS Office and use them routinely in your daily work; knowledge of SAP IS-H and the ORBIS hospital information system is an advantage.
• They always present themselves in a confident, friendly and service-oriented manner and communicate professionally with patients as well as internal and external contacts.
• They have basic knowledge of the English language and use it in their daily work as needed.
• Even under heavy workloads, you work independently, in a structured and reliable manner, and are characterized by a high level of commitment, teamwork skills, and openness to interdisciplinary collaboration.

Our job postings are aimed at all suitable applicants (m/f/d) regardless of the characteristics of § 1 AGG (gender, age, disability, religion, worldview, ethnic origin, race or sexual identity).