Patient Navigation Specialist at PrimaryOne Health

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Patient Care, Communication, Registration Procedures, Appointment Scheduling, Information Verification, Patient Navigation, Problem Solving, Attention to Detail, Time Management, Professionalism, Compassion, Multitasking, Team Collaboration, Adaptability

Industry

Hospitals and Health Care

Description

Job Details Job Location: Columbus, OH 43219 Do you want to make a difference every day? Are you passionate about providing excellent customer service and patient care? PrimaryOne Health is dedicated to improving quality of life through providing access to the highest possible quality healthcare. Come find your next professional home at PrimaryOne Health! WORK FOR US! PrimaryOne Health is currently seeking a Bilingual (Eng/Spa) Patient Navigation Specialist for our call center. Essential Job Responsibilities: Answers phones in pleasant and professional manner and timely fashion and deals with patients’ needs expeditiously. Provides highest level of patient/customer service, directions, information, and overall assistance to patients allowing them to navigate PrimaryOne Health services. Updates patient information, advises patient to bring current picture I.D, update financial information, update sliding scale status, verify indigent (HML) status, UDS metrics, and advice patients of balance due. Verify all front desk documents are current and up-to-date, and documents in quick note any missing information. Responsible to remind patient to bring all medications and glucose, blood pressure monitor logs to appointment. Responsible for any rescheduling of patients’ appointments. Communicate patient concerns to clinical and administrative staff within PrimaryOne Health. Assist patients with registration procedures at health centers if required. Responsible for canceling or rescheduling appointments per patient request. Responsible to remind patient of No-Show Policy. Successful candidates must possess a high school diploma or equivalent. Two years' experience working in a medical office and call center experience. Bilingual in Spanish required. WHAT WE OFFER PrimaryOne Health offers competitive wages and an extremely attractive benefits package, including generous Paid Time Off, Paid Holidays, Medical/Dental/STD/LTD/Life, Tuition Reimbursement, paid Professional Development / Professional Education, and company contribution to retirement plan. Other perks, such as discount programs, EAP, and worksite wellness are also available. Most benefits are available on the first of the month following date of hire. EOE Qualifications

Responsibilities

The Patient Navigation Specialist is responsible for providing excellent customer service and assisting patients in navigating healthcare services. This includes answering calls, updating patient information, scheduling appointments, and communicating patient concerns to staff.