WHY MAYO CLINIC

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

SITE DESCRIPTION

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

The Adolescent and Young Adult (AYA) Patient Navigator will support patients ages 15–39 throughout their cancer journey. This non-clinical role focuses on reducing barriers to care by providing assistance with lodging, transportation, financial resources, and connection to community support services. The Patient Navigator works closely with the AYA Cancer Program Team to ensure a seamless and supportive experience for patients and their families. The ideal candidate is empathetic, resourceful, and dedicated to improving access to essential non-clinical services. Patient Navigators are liaisons between our patients and Mayo Clinic and assist the patient and family by coordinating and facilitating the patient experience and with administrative tasks pertaining to their overall experience. Tasks include (but are not limited to):

• Provide oversight of the patient care experience and intervene as necessary
• Work collaboratively with Mayo Clinic and external physicians, appointment coordinators, patients and family members to provide an exceptional patient experience and provide service recovery when needed
• Adhere to the ethical, compliance, and regulatory standards set forth for the center/department/division/program and institution
• Interact and serve a diverse patient population and thrive in a rapidly changing, fast-paced environment
• Provide facilitation services for Specialty Contract patients, navigating the patients and supporting their Mayo Clinic experienc

Bachelor’s degree and three years of experience in communication, customer service, or patient care OR associate’s degree or other college certificate or diploma required with six years of experience in communication, customer service, or patient care required. The incumbent must be self-motivated, self-directed, highly organized, and promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. The ability to prioritize work and oversee a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential, as well as the ability to interact on a professional level with individuals from diverse backgrounds. Demonstrated proficiency in information technology, MS Office products, and clinical applications. An understanding of a complex healthcare system and the philanthropic process is desirable. Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility, possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences, as well as:

• Demonstrate organizational, communication and teamwork skills
• Strong evidence of customer service skills and a proven ability to expeditiously resolve problems
• Awareness of/comfortability with connecting cancer patients and caregivers to local and national resources
• Ability to respond to changing priorities and varying workloads
• Ability to work in a complex environment with multi-dimensional points of view
• Work effectively in a consensus-style operation that expects and promotes teamwork
• Be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-throug