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Patient Navigator at BruntWork

, Biliran, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Support, Healthcare Processes, Insurance Knowledge, Empathetic Communication, Documentation, HIPAA Compliance, Telehealth, Digital Health

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: Monday to Friday, 20 paid hours per week, Flexible within US Eastern Timezone Key Responsibilities: Support patients in understanding and navigating U.S. healthcare processes (insurance, referrals, follow-up care) Clarify AI-generated responses and guide users through non-clinical next steps Offer warm, empathetic communication by chat and phone Escalate any urgent or clinically complex issues to U.S.-licensed RN team Maintain accurate documentation and HIPAA-compliant communication Collaborate with the U.S.-based operations and AI teams Requirements At least 2 years of experience in a patient-facing healthcare support role Familiarity with U.S. healthcare system workflows (insurance, scheduling, etc.) Strong knowledge and experience in insurance and the U.S. healthcare system. Excellent English (written and spoken) for professional communication Reliable home office setup with fast internet and a private, quiet environment Able to work independently and manage case flows remotely Nice to Have: Previous work in telehealth, digital health, or U.S.-based insurance support Knowledge of HIPAA practices or documentation standards Independent Contractor Perks Permanent work from home Immediate hiring ZR_28866_JOB

Responsibilities

Support patients in navigating U.S. healthcare processes and clarify AI-generated responses. Maintain accurate documentation and collaborate with operations and AI teams.